We just purchased a used model x from this dealership and it was the easiest process ever. Our sales employee Ibrahim was very friendly and helpful. He gave us his honest advice and wasn’t pushy at all. I was kinda traumatized from all the aggressive dealership employees I met in the past but this was nothing like that. We are very happy with our purchase and with the whole experience!

Great experience working with Ahmad. He had everything all ready to sign and drive. Was in and out quickly and got a great tour of my new CT5-V Blackwing before taking it for its first drive home. Highly recommend this dealership. Huge inventory, clean showroom, and nice people!

Excellent service no pressure. Super nice people too making purchasing a car easy

I had an outstanding experience purchasing my CT4V with Don. He took the time to understand what I was looking for and answered all of my questions with patience and clarity. I felt confident and well-informed throughout the entire experience. I highly recommend Don to anyone looking for a stress free buying experience!

I strongly advise exercising caution when dealing with this dealership. My experience was extremely disappointing and raised several concerns about their business practices. After agreeing to a deal over the phone for a vehicle, Nana confirmed the vehicle was sold to me and that the necessary paperwork would be sent shortly. Despite repeated follow-ups over several hours, the paperwork was never provided. Additionally, the dealership requested a $5,000 deposit and collected my credit card and personal information. Shortly afterward, I was contacted by a salesperson who informed me that the vehicle had been sold to another local buyer. Following this, my attempts to reach the dealership were ignored—calls from my number went unanswered, yet when I called from a different number, the call was picked up immediately. This suggests that my number was deliberately avoided. Based on this experience, I found the dealership’s conduct to be unprofessional and concerning. I recommend potential buyers proceed with extreme caution or consider alternative dealerships.

I began the car shopping process nearly a year before purchasing. I knew right away that the Escalade was a fantastic choice for our family, but so many dealerships were ripping people off by charging huge markups. That’s when I found Cadillac South San Francisco - the ONLY dealership in a two hour radius actually offering fair pricing for their vehicles. We waited awhile for our special order to arrive, but Ibrahim was there for us every step of the way. He made sure the order was placed correctly, then checked in with me intermittently to let me know when the car was being built, shipped, etc. He showed me a car similar to my build so I could actually see what the car felt like, and he updated me on new tech updates that were being pushed to the car. Abe was easy to work with, professional, and kind. He made sure the car was gassed up and ready to go once it arrived, and helped me learn all the new tech inside the car. He also went an extra step and helped set up the Cadillac app, including the rewards program. I probably would still discover new things each day about my car if Ibrahim hadn’t of helped me through it. So far, we love the car, have had a great Cadillac experience, and look forward to enjoying our car for years to come!

From the moment I stepped into the dealership, I knew I was in good hands. I recently purchased a new 2025 Cadillac CT5-V, and I couldn’t be more satisfied not only with the vehicle itself, but with the exceptional service I received throughout the process. The CT5-V is a remarkable blend of performance, luxury, and style. It delivers a smooth, confident ride with responsive handling, and the interior is both elegant and tech-forward. From the intuitive infotainment system to the finely crafted materials, Cadillac clearly paid attention to every detail. What truly made this purchase special, however, was the guidance and expertise of Saleswoman and Brand Specialist Atiah Brinson. She was not just knowledgeable—she was passionate about the brand and genuinely committed to helping me find the right car for my needs. She patiently answered every question I had, explained the features in depth, and never made me feel rushed or pressured. Her professionalism and insight gave me complete confidence in my decision. I would also like to extend my sincere appreciation to Nicholas Brown, the manager, for his extensive knowledge and valuable assistance in addressing all of my leasing inquiries and concerns. "Lastly, I extend my heartfelt gratitude to my wonderful husband for safely transporting my vehicle home through his transport service company, FIRST MILE TRANSPORT. Thanks to his exceptional care, it arrived without accruing any unwanted mileage." #nounwantedmiles Kashina D-M 4/2025

Subject: Thank You for an Excellent Experience – Cadillac VISTIQ Dear Cadillac of South San Francisco Team, I would like to sincerely thank you for the outstanding service and professionalism your team provided throughout my recent experience leasing a Cadillac VISTIQ on May 5, 2025, for my company AAP TRANSPORTATION LLC. From our first conversation to the final paperwork, everything was handled clearly and respectfully. I especially appreciate the support and patience of your staff during the selection and financing process. Your knowledge of the commercial registration and willingness to assist with all necessary documentation made a big difference. The VISTIQ fits our company needs perfectly, and I am genuinely impressed by its performance, comfort, and modern technology. I’m proud to have made this step with Cadillac and your dealership. I will absolutely recommend Cadillac of South San Francisco to other business owners and professional drivers. Thank you again for making this process smooth and memorable. Warm regards, Andrii Petrov AAP TRANSPORTATION LLC May 5, 2025

I had the pleasure of buying a car from here as an employee , have been working here for a year now and would recommend anyone to purchase from here, the experience is way deferent then most dealers, come down to Cadillac south San Francisco and maybe ask for Ibrahim while you are at it!

We had a fantastic experience buying a used X3 from Tony. We love the car. The experience was honest and seamless.

I've been coming to this dealership for the past several years for maintenance, recalls, inspections for noises/other issues and they have consistently delivered at the highest level. Great communication during all the visits, the waiting area facilities are modern, incredibly clean and well stocked with coffee, snacks, water so waiting is never an issue and I can get work done there if needed. The people here are consummate professionals and would recommend them 10/10. Particular shoutout to Giovanni Velasco for prompt communication and quick turnaround when I was looking to sell my car recently.

Ahmad Akram is the best of the best! Not only was he extremely knowledgeable about the vehicle we were looking at, but very welcoming to any and all questions. We live 5 hours from the dealership & we were able to successfully communicate via text & telephone with ease! We happily purchased our Cadillac XT6 and Ahmad brought it to us (I couldn’t travel as I’m 9 months pregnant). The car is beautiful! I can’t recommend this individual or dealership enough.

Had a fantastic experience working with Ahmad and the dealer team on leasing my new Cadillac Optiq. Ahamd made the process painless by being transparent about pricing and doing the legwork before my arrival at the dealership so it only took about 30 minutes total to confirm the lease. Ahmad also was kind enough to deliver the car to me at my home. I would highly recommend this dealership and Ahmad in particular if you are interested in Cadillac. Thanks.

One of the best car buying experiences I’ve had. Ibrahim was super helpful, and provided all information clearly about the Lyriq. He answered all of my questions and was very knowledgeable.