Welcome to Cadillac Of South San Francisco

I had the pleasure of working with Travis at Cadillac of South San Francisco. I couldn't be happier with the service I received. I initially had an appointment with another salesman but he was actually off that day. I was surprised and skeptical at first but was able to work with someone else. On a positive note, from the moment I got to the dealership, Travis was able to help me. His professionalism and knowledge were apparent. He apologized the other salesman who was scheduled to work with me was not there. He took the time to understand my needs and preferences as I already had a vehicle in mind to purchase. Travis' attention to detail and commitment to excellence made the entire car buying process seamless and stress-free. I requested to do a test drive with my baby and his car seat and Travis was more then excited to get going. Car was amazing but I had another vehicle to see at another dealership. Travis was not pushy at all and wished me luck. I ended up going back to Cadillac because I'd rather purchase a vehicle from sincere individuals that love their job versus the other dealership that I went to. So there I was, signing the papers. Travis made sure everything was on point. My car was detailed and well presented for me to take photos with my family. They also had a personal message on their flat screen TV! Throughout the negotiation process, Travis demonstrated transparency and worked diligently to secure a fair deal. His straightforward approach and exceptional customer service skills made me feel valued and at ease. Thanks to Travis' expertise and dedication, I drove away in my spiffy SUV and was very confident in my purchase. In addition, their waiting room was very fancy. My baby had an amazing time looking at their virtual aquarium and enjoyed their delicious goodies! If you're looking for a car salesman who goes above and beyond to provide outstanding service, I highly recommend working with Travis here at Cadillac of South San Francisco. You won't be disappointed! Thank you to the rest of the staff as well for your exceptional assistance and for making my car buying experience truly remarkable.

I would like to thank Travis,for his attentiveness his service and his care for our needs. We purchase a 2023 Genesis. We had a problem with the car Travis made sure that we had a SUV Loner Asap that he had delivered Right,away to our home.Travis stay in contact with us Intil the problem was solved. Travis is very Professional. Thank you for your help Travis, Mr.& Mrs.Combs

Everyone was friendly and nice. Bobby was funny and easy to talk to.

I purchased a vehicle here recently and I enjoying driving it very much. Jeff Lopez has been very helpful and responsive in coordinating everything, from scheduling a test-drive to preparing for all paperworks. He is very kind and professional. Hannah Sumners is the manager and she is also very helpful and professional. --Mr. Li

Our interactions have primarily been with the Service Dept. Gary and Henry are always available to provide you with the highest quality of service. Initially, we're greeted by Jennifer, who always has a smile in her voice. The SSF facility is fairly new and it always looks clean and provides a professional atmosphere. The staff looks happy and appear to be proud to work for Cadillac.

I am so lucky that I met Hanna, at the Cadillac of South San Francisco. When I entered the store, she greeted me. So, I asked her what I needed, she helped me for everything. All the process about purchasing an Escalade, getting a loan and other things was super easy. if you need a Cadillac or any other car, do yourself a favor and just go to this dealership. she’s gonna find you the best deal with the best car… Thank you Hanna for everything.

This place is amazing! They worked with me on the phone and brought the car out for me to test drive as I couldn't get the time to. I finally came in and they had all the paperwork ready and I was out of there in 30 minutes. I've never experienced such service and highly recommend Cadillac of South San Francisco!!

They always take great care of my vehicles service needs. I was without my car for 37 days because of a part on back order for my vehicle. They let me use a Courtesy Loaner Vehicle which helped a lot while my car was in their care.

The moment I picked up the phone to call Cadillac of South San Francisco in my long quest to find the perfect Escalade, my call was answered by sales person extraordinaire Giovanni. Immediately it was clear that Giovanni, and his entire dealership, was 100% about service and customer experience. I had been looking all over the nation for the right car and at the right price, which ended up being a very frustrating and out of control experience down a long rabbit hole, till I connected with Giovanni. The moment I visited the dealership and walked the large inventory that Cadillac of South SF had on site, it was such a great experience to see how they paid such close attention to my requirements and desires for the perfect car. They took their time to explain all the options, trims and process for me, with no pressure at all. Giovanni was instrumental in helping me find and source the perfect car. Mikey was also extremely welcoming, real and helpful with my financing questions and settling all my questions I had along with Giovanni, I truly appreciated their honesty which is rare. With such a large purchase, their service, expertise and professionalism truly sets the bar for dealerships. I can't say enough positive things other than to say just go in and see for yourself the service you will get. When making such a big decision and purchase, in the end you want to also have the right team behind you to support you as well in the years to come as you enjoy your vehicle like I will. I can honestly say I always look forward to visiting the dealership and the amazing service I receive. Thank you again to Giovanni and Mikey for all your help and for truly making this buying experience such a great memory.

Gary and Darryl helped me tremendously when I was having some serious service problems. My first impression was awful when a pushy Cadillac salesman Sinbad Coffman made unsolicited offers to sell me cars. When I politely explained that I’m only interested in servicing my relatively new car, he got aggressive and stated that my car was worthless (it’s not. It’s actually appreciated since I bought it) so if I ever wanted to drive again I’d either need to get a new car from him or someone else. This was troubling. I immediately reached out to the service department to see what was going on and if there was any truth to Sinbad’s claims and they informed me that I just needed a few things done. It wasn’t inexpensive but the professionalism, capability, and quality of work the service department was worth every penny. Gary and Darryl gave me peace of mind and exceeded my expectations. It also seemed like all the mechanics and service professionals were working expertly with diligence and precision. As for the sales department, I found it to be the exact opposite. If this were a review focused on their salespeople this review would be going in the other direction. I would like to give the benefit of the doubt to other salespeople here But I’ve come to find out that their sales department manager is, presumably the same, Sinbad Coffman. The fish rots from the head down, so when dealing with Sinbad or anyone in the sales department led by Sinbad, be prepared to be lied to and taken advantage of. I love my Cadillac, and the service department here is stellar, but I will never buy another Cadillac at this location.

Worked with Jon on an out of state sell, and I've been buying and selling cars for years but my experience with Jon and his team was by far the easiest and smoothest!

Adam A. sold me a used luxury vehicle I had seen online. Adam was very professional and knowledgeable as well as providing a concierge-level buying experience. In addition, there was no pressure to buy upgrades, options, warranties, etc. And the used vehicle was a quality product—low mileage, one previous owner, detailed record of regular maintenance and the vehicle is in pristine condition. 5+ stars for Adam. 5+ for the dealership.

We purchased a used car at Cadillac of South SF. A shout out to Adam, who showed us the car, and Ted, who handled the closing paperwork. They were professional, personable and very helpful. Another guy helped us with a service issue we had (I apologize for forgetting his name), and he was very helpful in finding a solution. We've purchased many cars, and even though we'd have preferred the process not taking so long, in this case everyone was helpful and respectful in getting the deal done.

Just bought a Cadillac from this dealership on Saturday and it was one of the better experiences at a dealer. We were greeted immediately by Giovanni and he took care of us throughout the whole process. He was very patient and wasn’t pushy on just selling us a car. Giovanni truly cares about his customers and made the car buying experience a great one. Everyone we encountered there was very helpful and definitely recommend going to this dealership!

I visited this dealership recently and was helped out by Giovanni. He was very knowledgeable about their inventory and helped narrow down the type of car that would best suit me and my budget. I highly recommend this gentleman in helping you find a car.

(Translated by Google) I had been looking for the truck of my dreams for a long time and I found the right person to help me. Giovanni Velasco, a very kind person and attentive to his work, I highly recommend him, he is the right person to help you find the truck of your dreams. (Original) Tenía mucho tiempo buscando la troca de mis sueño y encontré a la persona indicada para poder ayudarme. Giovanni Velasco una persona muy amable y atento a su trabajo se las recomiendo mucho es la persona indicada para ayudarte a encontrar el camioneta de tus sueños.

Giovanni Velazco was such a help finding my first car. Without him I wouldn’t have found my dream car at a reasonable price. His service was amazing, I was offered great hot tea and something to snack on FOR FREE! Y’all gotta check this place out and look for Giovanni he was awesome ! 😎 Such a gentleman. 🤭

Giovanni Velasco is the Brand Specialist you want to go to. Cadillac of South San Francisco is definitely the dealership for you!

Giovanni is definitely the guy you want to go to. He is new but he goes the extra mile to get any information you need. Although I didn't make a purchase Giovanni is my new advisor when it comes to vehicles. I would definitely recommend Cadillac of South San Francisco to anybody looking for used and new vehicles.

Just gotta say Giovanni Velasco is such a great kid. He will do everything he can for you and more. He makes you feel like family and you can tell he really cares about his clients. If you ever stop by Cadillac of South San Francisco ask for Giovanni!

Giovanni velasco is the man he will get it done

I recommend Cadillac of South San Francisco to everyone who admires my new Escalade ESV. I like to get a new Escalade every 2-3 years (or sooner if the body style changes), and this time with a new baby I needed the ESV. Im very picky, so I had to have everything exactly how I wanted it, and they helped me customize the perfect vehicle to suit my needs and lifestyle. I’ve gone to many dealerships, and this is by far the BEST Cadillac dealership in California. Jesus Vargas of South San Francisco Cadillac made the whole buying process easy, he had all the paperwork ready for me and drove the vehicle to me. Thank you Jesus!!!!!

Giovanni is great at what he does. Anything you need, he will make it happen! I had a great experience at Cadillac of South San Francisco. If you're looking to buy a car, Giovanni is your guy.

Traded in my Rolls Royce Ghost to a brand new 2023 ESV here at Cady SSF. Adam was my sales advisor and he really went beyond to help me from A to Z. Oh and this dealer was built brand new recently. Very gorgeous inside out! Highly Recommend!

I had a wonderful experience at Cadillac San Francisco. Giovanni was very informative and made this process very easy for me. I recommend this dealership for anyone looking for cars in the area!