Customer Testimonials
Cadillac of South San Francisco is unlike other dealerships. Ibrahim, our salesperson, was kind, knowledgeable and straightforward throughout the process. I never felt pressured. He was an all around good person and even watched our dogs while we took a test drive. I felt very well taken care of and i left with the car I wanted! I will definitely go back when I’m in the market for another car and I will let my friends and family know he’s the best.
I’ve been searching for a vehicle and found one I liked at Cadillac of South San Francisco. I inquired about it and received an immediate response. At first, I was thrown off because I was offered an appointment to come see it, which was something I’m not used to, so I was skeptical. However, I ended up setting up a time, and I’m so glad I made the 2-hour drive. We were greeted by Caleb, and he went above and beyond our expectations. He knew all the details about the vehicle inside and out. I would highly ...
We had a fantastic experience working with Donald leasing our not XT4. It was a low pressure environment and Donald and helped clearly lay out our options and the pros/cons of each. We will absolutely be going back to Cadillac of SSF!
My car leasing experience is one of the easiest and most pleasant ones that I have had in a long time. Caleb gets a shout out for being very reassuring during the entire process. All in all I left with a smile on my face and hope to due business here again. Thanks for making my first lease memorable.
Superb service! Wilson was amazing from the start. All negations done through phone due to me being 3 hrs away. Made a great & fair deal quickly. Minor misunderstanding regarding what was assumed as a mechanical issue on my end. Wilson expressed my concern to his manager Misha and she quickly came up with a plan of action to make sure the car was ready to go in a timely manner and even had the car delivered to me! Omar the finance manager also worked with me regarding the final payment due to the misunderstanding and had that extended as courtesy. ...
I had been searching for an Audi for a while when I came across a used one at this dealership. The next day, I decided to drop by and check it out and I met Don. From the start, the customer service and hospitality were outstanding. Don was quick to get me behind the wheel for a test drive, allowing me to really get a feel for the car. To my luck, he wasn’t just knowledgeable about cars in general—he had owned some Audis himself! His expertise gave me great insight into the car’s performance, maintenance needs, ...
We recently purchased a used 2023 Toyota RAV4 from Cadillac of South San Francisco. The vehicle was exactly what we were looking for. After comparing similar models with similar mileage, we felt that the price was very reasonable. Brand Specialist Giovanni Velasco and Finance Specialist Omar made the entire experience of purchasing the vehicle from Cadillac of South San Francisco so easy! Truly the most relaxing, comfortable car buying experience we have had in 42 years. Everyone at the dealership was friendly; at no time did we feel any pressure. When we took the vehicle for a test drive, we observed noticeable ...
It was my very first Cadillac purchase and Giovanni and his manager Kareem made sure I get the best deal that no other dealers in California or several other US states would match. They helped me with answers to several of my questions that I asked ofcourse it was my very first lease and both of them patiently answered. I leased Cadillac Lyriq and I would definitely recommend anyone looking out to purchase or lease Cadillac to first check with Cadillac of South Francisco before looking for other dealerships. It will surely save your time and energy. I would love ...
I bought a lightly used / certified pre owned vehicle here and Caleb and their team were flexible with my trade in, responsive, and delivered the new ride to my house, making life easy. Would do business again with them if ever in need. Thank you Cadillac of South Szf, our family loves the new ride
Great experience at Cadillac South San Francisco! Caleb and Kareem are great to work with! Very professional, happy, and easy to communicate with. Omar in finance explained everything and made that process easy. The dealership aesthetics are world class. Would almost drive back there for service from Santa Cruz. We are LOVING our 2025 Cadillac Optiq ⚡️⚡️⚡️⚡️⚡️!
I want to start by saying if you want a Cadillac this is the place to purchase one. Nikolas is amazing he will get you the best deal. I want to thank you Nikolas for going far and beyond by all the effort you put in to find the exact model lyriq I wanted. I know it wasn’t easy and very time consuming. I so much appreciate you. Me and my family have enjoyed this fun vehicle. You said you would deliver me the best deal and you did. Every other 5 Cadillac dealers I went to couldn’t take ...
Excellent service. Brought the car to us to inspect and test drive. Offered delivery of the vehicle to our home. Ahmad, Nikolas, Wilson and Omar were great to work with! They always talked with service and a smile and laugh. They always said “yes we can do that” and made it easy to find the right vehicle for us.
I am older and don’t write reviews, but after my husband and I experienced the service at Cadillac of South San Francisco, I felt compelled to share. I recently visited because I’ve been looking at purchasing a Cadillac Lyriq. Although I’m not ready to buy just yet, I’ve been exploring my options and had visited another dealer in Sacramento beforehand, but had such a negative experience I decided to travel south a bit to the Bay Area. The contrast in service was staggering. At the Sacramento dealership, I felt rushed and dismissed, almost like I wasn’...
Great dealership, excellent team, seamless flow makes new purchase a great experience! Special thanks to Ahmed, the star salesman, detail oriented, customer satisfaction driven, very professional. Also Omar from the finance team, easy to work with, very efficient and organized. Also the sales team is very customer friendly, from the initial price quotation, to the follow up calls, no hassle price negotiation. Again, Ahmad’s honesty and openness are the key to the final closure of my purchase of 2024 XT5. Thanks all!
Giovanni is awesome he made sure my experience with Colma Cadillac was so smooth and efficient. He made me fill like I was his most important customer. Making sure everything was right from the vehicle being ready for delivery to it being immaculate shape being so clean. Also going out of his way to setting the features up with me and making sure I new how to operate them. Giovanni left a impression on me that they treat there customers like family and will go the extra mile to make his customers happy and satisfied with there experience. Thank you ...
Caleb and the team at Cadillac SF were easy to work with.
Giovanni took care of us super nice guy thank you so much once again!🙏🏼
Don Finlaw got us a great deal on the Cadillac Lyriq! His customer service was excellent. He was straightforward and made the process easy. Would highly recommend this place to anyone looking to save some money and time!
I want to thank Ahmad for his super friendly and professional service. The whole purchase process was fast and straight forward. Thank you brother 🙏🏽
Excellent, no-pressure sales support by Don and Omar. Service after taking delivery has been great.
The best of the best!!
I had the best car-buying experience with Ahmad. He was honest, efficient, and went above and beyond by delivering the car across multiple towns. His commitment to customer satisfaction is exceptional, and I’ll be recommending him to family and friends without hesitation.
Absolutely amazing experience with the team at Cadillac SSF! Super great vibes - we went with our 1 year old which isn’t always the easiest but everyone was super friendly and awesome. Special shoutout to Ibrahim and Kareem who made the whole process so easy. We went in with no expectations and left with a Lyriq and we cannot be happier. What I appreciated most was Ibrahim’s transparency and willingness to work with us to make it happen! We love the car and have been recommending all of our friends and family to go in 🙂
Exceptional car shopping experience thanks to Caleb and Omar. I was in the market for a completely different luxury EV and Cadillac SSF transparency, honesty, and most importantly ability to understand my expectations were way above other brands and dealers. Also, the pick up experience match (or even beats) other luxury brands - professional, simple and quick! Thank you for making this such a world class engagement. Wish I could hand you 6 stars!
Ibrahim was my salesman / EXPERT. his customer service rivals Nordstrom. This is my 4th Cadillac, and Ibrahim is the kind of guy that creates return customers. He rocks!
The best Dealership in South San Francisco , Ahmed helped me a lot to find the best car . Thanks to team Cadillac South San Francisco
I loved there Service and Hospitality Especially Ahmad Helps me a lot to get my Car I would recommend all of my friends to Cadillac San Francisco
Bought a CT5-V Blackwing elsewhere and there was a recall software update. After an 80 mile drive on a Saturday half of the electrical components failed along with some indicator lights. Brought it in to Cadillac of South San Francsco 10 min after service dept. closed on Saturday. Salesman Caleb contacted service rep Alek Karras who took command and put my concerns to rest. At 8am Monday morning car was reprogramed and ready to go. Complements to Caleb, Alek and service manager Gary for excellant customer sevice.
Allec in service is awesome, glad to have a good Cadillac dealership and service center so close to San Francisco 10/10..
The staff is so nice and honest! Definitely recommend coming here for services and purchasing.
Great service, beautiful facility,Fantastic staff
Had a great experience at Cadillac of south SF. Worked with Ibrahim on the whole process and he made it super easy. Beautiful facility and good folks there. Thanks again guys!
Ibrahim was very helpful through the purchasing process, and not pushy at all.
This review goes out to Ahmad! I had my eye set on the 2025 CT5. Him and the team at Cadillac made this happen! After a not so great experience at another dealer, I landed in the great service of Cadillac of South SF. From the moment we started the process of getting numbers and discussing options I knew this was the place I’d be purchasing from! Their customer service and transparency is 10/10. They worked with me and made my dream a reality! If you’re in the market for a Cadillac, please visit Cadillac of South SF! I promise ...
This place is awesome! My wife and I are expanding our family and that means we’re looking for a bigger car. I don’t plan on buying in 1-2 months, and whenever I share that with any sales person they usually rush through me to get to the next person. But Ahmad is the man! He did such an amazing walk through around the Escalade and answered all of my questions thoroughly, even answered questions that people don’t typically ask and were more personal to my life. I was planning on visiting neighboring dealerships, but after my interaction ...
In my time here in Cadillac, Ahmad was very considerate and attentive and showed me and my husband all the new features of the car that we have been looking at. We made sure that he understood we are just looking around at the moment weighing our options but he was very understanding and accommodated us with delight. He was very friendly and exceeded our expectations. If you are looking to buy a car or just looking around, make sure to ask for him! Thank you so much Ahmad!
Javier has great customer service
I recently leased a Cadillac Lyriq, and Ahmad and his manager provided exceptional assistance and patience throughout the entire process. They secured an outstanding deal for me, and I am thoroughly satisfied with the overall experience.
Curly is a good worker
Curly is a Great worker
The Team at Cadillac South San Francisco is hands down, thee best group I have ever worked with! From taking my initial inquiry, to sending information on their inventory, loan application and the follow through! These guys have just made it super seamless for me! The managers- Tony and Lawrence have been super responsive to all my questions, my sales rep Ben personally made himself available to our family text thread. He even responded on his day off - after the purchase, just to make sure we have all the info and resources for our first electric vehicle- where to ...
Absolutely amazing! Ahmad is the guy you're looking for when you need any of your questions answered. He was super helpful; made sure all my worries went away and made the process of buying a new car both easy, and super exciting! Thank you for your hard work and for being super friendly and easy to work with.
Ahmad is extremely helpful and super professional. He got me what I wanted and made sure the process went smoothly and quickly. If you come here, please ask for Ahmad. You won’t regret it!
Can't say enough about the excellent service. Low pressure sales team ready to answer all my questions. Ask for Abe who was fantastic.
Ibrahim was knowledgeable and transparent . He helped me pick a car, that best suit my needs. Thank you for the wonderful experience I will make sure to come back to you for my next car.
Had a great experience buying my first car ever here, Ahmad gave me good advice to have my mom co sign, great person!
Good experience overall! Purchased a Lyriq. Ibrahim and Nikolas collegial and friendly, and didn't mind me changing my mind several times! Reached out with a couple of questions post sale - promptly answered!
Amazing service by the entire wonderful team at Cadillac of south san francisco. Everyone was very helpful, patient and truly gave me the best ever deal for my car. Giovanni who was the salesperson that took care of us went above and beyond and took time to ensure we are well informed on the cars as well as deals! He never applied pressure and was great at following up. Mustafa the GM went also above and beyond to get us the best deal out there! Thank you all so much.
Purchased a Nissan Rogue from Giovanni and I would definitely recommend going to him for anything car related! Thank you again to the Cadillac SSF team and Giovanni!
ill give 5stars. The showroom was really nice, Thanks to SJ he really help me to decide which car is the best for me to get. if your going here Look for SJ he has good knowlege of the cars and he will really help you to get the right car for you.
I was on my way to visit my aunt and my car started making a weird noise. I guess i waited too long for an oil change…. I stopped here for help and wow they were awesome. They didnt make me feel dumb and were extremely helpful. They definitely understand customer service and are exceptional at it. Thank you !!!
I was looking for a new car to replace an older model, and Danny went above and beyond in helping me find something that fit my lifestyle! Danny made the purchasing process swift and easy to understand.
I came in and got my vehicle done for service Daniel helped pick up and deliver my vehicle. He was very kind and respectful and made the process easy.
I dropped off my vehicle to Cadillac the other day. And I wanted to write a review because of the great experience I had. A man that goes by “Curly” was very helpful and very communicative. He made the process smooth and was attentive to my needs and provided excellent customer service. I highly recommend Cadillac for their professionalism and dedication to their customers.
Danny delivered my car and was very friendly and professional! He was very informative and provided me with more information about the car.
My wife and I came looking for a family car and Danny was excellent help! He was very friendly and let us know our options on different vehicles, he was very informative!
Javier Ramirez helped me get tires for my vehicle. He made it very easy and was very friendly.
Called in for some automotive parts and Javier was quick and helpful with my purchase. Great and respectful customer service will come back again for any parts i need.
Javier helped me find a discontinued part for my 2012 ctsv. Great customer service!
Javier was the worker who took care of me with excellent costumer service and was able to provide effective and efficient solutions for my 1982 S-10 that I had been struggling with on my own, helped saved a lot of time and stress thanks to his services!
Great Service and Great people. Needed help finding a part for my Cadillac and Javier did an amazing job with helping me with that and also some pointers that I might need for my vehicle. Thank you to Javier and the rest of the team at Cadillac.
Javier was super helpful and had a great attitude with helping me locate and purchase parts!
Javier helped me locate and purchase parts for my car!
Javier was very helpful when placing orders and has great customer service.
Javier provided excellent service and amazing attitude.
Thank you sj for helping me get my car maintaned very professional and kind person! This delearship is very clean and employees are professional they pretty much helped me get my first car. Showroom is very clean i like the vibes. The bathroom is very clean recommended!!! Thank you so much SJ xoxo
Great customer service. Clean showroom. Clean restroom. Everyone was helpful. Look for this filipino guy name SJ he is very helpful 💯
Thank you SJ for the service. Highly recommend also he’s pretty friendly and funny
Curly had such a great attitude and made me feel welcomed! Thanks alot will be back soon !!
Alejandro provided great service
curly
Came to drop in my vehicle earlier this week for its regular maintenance I was having some trouble and a wonderful gentleman by the name of curly helped me figure everything out and get me out of there asap! I thought that deserved a review!
I recently had an excellent experience at Cadillac of South San Francisco. The service team was professional, attentive, and went above and beyond to ensure my satisfaction. From the moment I walked in, I felt welcomed and valued. The staff was knowledgeable and took the time to explain all the necessary details about my vehicle’s service. The entire process was smooth and efficient, and I left feeling confident in the quality of their work. Highly recommend for anyone looking for top-notch service! 💯
Had the best experience with the stuff, they were really helpful and nice. I highly recommend them ♥️
Curly
Got my car from here workers are super nice and they will take of you
This dealer ship is top tier all the people is helpful!!!
I just wanted to leave a voluntary review for this dealership as they deserve with my latest purchase. I have dealt with many car dealerships in the past and many people think the dealerships are often after your money rather than the relationship they build with customers. But Cadillac of south SF actually cares of each customer and keeps their words. We just got our two Lyriqs at amazing deal, not only their pricing was very competitive if not best in whole california but also they do keep their words with transparency. I worked with Sales Associate Tony who treated ...
So I’m writing this review, to let all potential customers know that if you’re looking for a 5 star customer experience, than LOOK NO FURTHER! My situation was one of necessity and common sense, to where I had to trade in my old Cadillac, for a new one, and the team here made it happen in less than 2 hours from start to finish. Everyone involved from Gio (Sales Superstar) to Lawrence Lee (Finance Jedi) General Manager Mustafa (Supreme Team Leader), Tony (Financial Assistant Extraordinaire) and Henry (Service Center God)..! You know me and my wife must of had a ...
Cadillac SSF serviced my Escalade. Communication was great and repaired in a timely manner. Professional and knowledgeable staff
Omar helped me work a deal on a lyriq for my mom. Highly recommend 👌
Great hassle free buying experience with Omar and Lawrence. No Bs and stress free! In and out in a breeze! This is what we need in the car industry 🙂
The parts department was helpful, additionally, Caleb in sales was very courteous in assisting with my problem. Recommend.
Spoke with Caleb and he was so kind and helpful!
I took my Corvette in for a scheduled maintenance at Cadillac of South San Francisco today, and I had a truly amazing experience working with the service staff (shoutout to Gary & Jimmy). The warm hospitality I received was nothing short of incredible. Gary has the magic of making customers feel right at home the moment they arrive at the service department. He is a wonderful human being who made sure all my needs were listened to and taken care of, all my concerns addressed, and my car was as good as new when I picked it up. You will ...
The staff service here is very good. If you want to buy a car, just come here! Ask for Lawrence Lee and Chris Boyd.
Nina and Lawrence were friendly, attentive and professional. From the moment I walked in, every member of the team was welcoming and kind. Thank you to everyone at Cadillac of South San Francisco for a seamless experience!
Shoutout to Giovanni and all of the sales team for giving me such a great deal on the new Lyriq! They made the sales process so quick and easy I was in and out with a new car in about an hour and 30 minutes, fastest I’ve ever had by far!
Very nice and very welcoming employees. The paper work was done really fast. They really help with commercial vehicles too. Would really recommend this place.
I got a chance to checkout Cadillac of South San Francisco couple days ago, both Tony & Gercia were very knowledgeable about EV’s and easy to work with, they have gone above and beyond to ensure my experience in leasing my first Cadillac EV - lyriq is nothing short of exceptional. Tony even delivered car to my home all the way in Alameda couldn’t thank this team at Cadillac of South San Francisco for being amazing!!
Gary in the service department is so pleasant to deal with it almost makes getting your car serviced have a silver lining of joy. we were picking up a new car and he gave us the best walk-through. It was really nice. He took time for both of us to handle all of our personalization:) Not only is he super nice and an amazing human, but the way he treats his coworkers, and they treat him back with just the utmost respect, is really wonderful to watch. It's great to see that this old-world respect and kindness still exist. ...
professional everything was excellent
I just had the pleasure of leasing my Lyriq through this dealer. This is the first time in my life that I have left a dealership and felt that I was treated fairly and honestly! Before coming to this dealership I was in the process of closing a lease on a Lyriq at an out of area dealer but decided that the vehicle was not what I really wanted. So I came back to Cadillac of South San Francisco to find the car that I really wanted. What I ended up with was the all wheel drive model that I ...