Customer Testimonials

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Google Apr 20, 2022

I recently purchased a CT5 and worked with Kelvin and Sinbad. I can’t say enough about the excellent customer service from these two gentlemen. Due to limited inventory we were unable to view the car in person prior to the purchase. Kelvin and Sinbad were easy to work with over the phone making the entire process easy and comfortable. They both went above and beyond for my business which is not that common anymore but Kelvin and Sinbad absolutely did this. I would highly recommend this dealership. I am sure you will have a great experience. Thanks again, G. ...

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Google Apr 5, 2022

I recently bought an XT4 from a great team! Justin and Sinbad helped me find the exact car I’ve been eyeing and made it happen to where it fit my financial lifestyle. It was exciting to walk into a brand new dealership with so much welcoming. Thanks for working hard for ME!

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Google Mar 31, 2022

I purchased this 2017 Honda Civic from Justin Carbone and it was a great experience. He made the whole process easy and would definitely buy another vehicle from him. There was no pressure and appreciated his professionalism.

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Google Mar 15, 2022

Great service!!, Eddie and Ted made for a smooth easy transaction, no typical car salesman tactics. Eddie went out of his way to be helpful, not pushy and go the extra mile. Ted kept me in the loop during the whole process and both provided the level of service you would expect when buying a luxury SUV. I would highly recommend buying a new or used car from Eddie (even though it's a Cadillac dealer, they have cars in any price range) most important...I was in/out no wasting a entire Saturday..Once again highly recommend

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Google Mar 8, 2022

Justin Carbon, is a great sales person at Cadillac of South San Francisco , he is so helpful and friendly throughout the entire car buying process and I am impressed by the way he deals with customers and he is excellent at it. Justin is the one who gives the realistic price quote for the worth of the car. The price quote from Justin would make you purchase the car through him after comparing it with other showrooms. Finally, I would strongly recommend Justin if you are planning to purchase any Vehicle from Cadillac of South San Francisco showroom. The sales ...

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Google Mar 3, 2022

Huge shout out to Flora at Cadillac of South San Francisco!!! She helped me throughout the whole process in pre ordering a escalade. Took 3 months and she kept me updated on the ETA and what was going on! I would've never bought the Eski without her! Thank you Flora for all your hard work!!! Luv it!!

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Google Feb 22, 2022

Can't say enough about the Service/Customer experience from Ted and Jesus. Typically purchasing a car is an awful experience. This was a very nice friendly experience, I could not have been happier. I would recommend this dealership and if you can work with Jesus and Ted I am sure you will have a pleasant experience. I am very happy with my XT5 and the follow up by both gentlemen.

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Google Jan 8, 2022

Great experience, my advisor David M. was excellent. He took the time to hear about the issues I was having and then took proper actions to assess and fix the issues. I didn’t have the same experience at a different location. I would highly recommend them and will be going back for all my servicing needs.

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Google Jan 6, 2022

Hands down the best Cadillac dealer in Northern California. I drive 2 hours to get my CTS V3 worked on by this dealership. This is what owning a Cadillac should be like for every owner. The experience you get from start to finish. Loaner car ✅ Updates on progress ✅ Attention to detail ✅ Well understand of your car ✅

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Google Oct 31, 2021

Went in for information and pricing estimate. Ruben helped me out and gave me all the information I needed. I was able to compare different models and test drive the cars I wanted too. Great staff and highly recommend this location!

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Google Oct 29, 2021

Can’t say enough about the guys at SF Cadillac. Was having some common issues with my car, and instead of giving me the run around- my issues were addressed and fixed under warranty, no cost to me. Probably the best experience I’ve had with one my vehicles at the dealer.

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Google Oct 17, 2021

Went the other day to browse since I'm interested in getting a new vehicle. The employees were all very nice especially the young man named Darian who answered all my questions and was very knowledgeable. Will definitely be back.

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Google Oct 16, 2021

I am searching for a new vehicle for my company and my lease is due in December. I test drove an XT5 with Darian and wow!!! He is friendly and wasn’t pushy at all. He’s so informative I highly recommend coming to this location and asking for Darian. I’m coming back.

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Google Oct 7, 2021

Cadillac, Cadillac Style! My dad used to buy these cars. Plush and cool!

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Google Aug 16, 2021

Best car buying experience I’ve ever had! I sent an email around 9pm on a Sunday night about an XT6 I saw online (I had searched for one and had already decided that this was the car for me but needed to find the perfect one) and to my surprised received a response almost immediately from sales manager Jon telling me that one of his team members would contact me with a virtual tour the following morning. They did - Hum texted me first thing Monday morning and answered each and every question I had promptly and thoroughly and ...

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Google Jul 13, 2021

Very professional staff and fast response as well as a pleasant experience. Thank you for everything I love the car

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Google Jun 18, 2021

Great experience working with the GM Jon Ngan in purchasing my '21 Escalade ESV. I live in Los Angeles and had multiple bad experiences with local dealers who had the car in stock. Luckily, I found one in stock at South SF that was optioned exactly like I wanted. Sent them an email, confirmed it was in stock, and hopped on a flight the next day. Jon was very patient with me as I had some issues with insurance since I sold my previous car during the pandemic. I can be a little high maintenence, as one should when purchasing a ...

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Google Jun 15, 2021

We came in on a Sunday and Bryan Herrera took great care of us. He was very easy to work with. He was respectful, patient, understanding and worked with all the questions I had. Unfortunately, we made a decision with another car brand but because of reasons that had nothing to do with the XT4 or Bryan. I highly recommend anyone looking to buy a Cadillac in the Bay Area to ask for Bryan when they come in.

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Google May 21, 2021

For the first time since purchasing my Cadillac at another dealership, I experienced excellent, Cadillac-quality service at this new dealership (Cadillac of South San Francisco). As soon as I brought in my car, the service manager “Joshua” welcomed me as a loyal customer. I asked him for an oil change and explained two other minor complaints. While I was waiting a few hours at this shop, Joshua continuously updated me until they diagnosed and corrected the issues. Joshua works very dynamically, accurately, and promptly with great customer service every time. Therefore, I am confident that this dealership is reliable and ...

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Google May 4, 2021

The service manager Josh Delgado took care of our every need and then some! I live in San Leandro and have a dealership 10 minutes away but we will make the trip across the bridge for both of our cadilacs because I know we will be taken care of by south city Cadillac!

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Google May 4, 2021

Great experience with this dealership! they were professional and honest. They had our paperwork ready as promised and had us on our way with in 45 mins! Jon and Hum Thank you !

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Google Apr 24, 2021

Superb customer service. Service Lane Manager Joshua Delgado took excellent care of me and my vehicle. I found my permanent service center in Cadillac of South San Francisco. The whole team was friendly and accommodating.

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Google Mar 28, 2021

The manager Joh did phenomenal job of getting what I asked for ! The entire cadillac of south San Francisco staff is #1 . Anthony in finance got me in and out with my New Escalade. Hum also provided great service! If you are looking for 2021 Escalade Cadillac of South San Francisco is the place to go. They have a lot of 2021 Escalades!!!


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